Policies

Privacy Policy

Last updated: 9 November 2026

Velora™ Esthetics & Bioscience Lab (“Velora”, “we”) respects your privacy. This policy explains what personal information we collect when you visit veloraestheticsbiosciencelab.com or buy from us, and how we use it.

What we collect

• Order details: your name, phone number, email address and delivery address, which you give us at checkout.
• Payment details: payments are handled by Razorpay. Your card, UPI or bank details go directly to Razorpay and are never seen or stored by us. We receive only a payment confirmation.
• Messages: anything you send us by WhatsApp, phone or email.

This website does not use advertising or tracking cookies. It remembers only whether you muted the theme music, and that setting stays in your own browser.

How we use it

• To process, pack and deliver your order, and to contact you about it.
• To answer your questions and handle returns, refunds and complaints.
• To meet our legal, tax and accounting obligations.

We do not sell or rent your personal information.

Who we share it with

We share only what is needed with Razorpay (to take payment), our courier and delivery partners (to deliver your order), and government authorities where the law requires it.

How long we keep it

We keep order records for as long as needed to serve you and to meet legal and tax requirements, and then delete them.

Your choices

You can ask us to show, correct or delete the personal information we hold about you, or to stop contacting you, by writing to us at the address below.

Contact