Policies

Terms & Conditions

Last updated: 9 November 2026

This website, veloraestheticsbiosciencelab.com, is operated by Velora™ Esthetics & Bioscience Lab, 72 Bagbazar, G.T. Road, Chandannagar, Hooghly – 712136, West Bengal, India (“Velora”, “we”, “us”). By using this website or placing an order, you agree to these terms.

1. Products

Our products are cosmetics for external use only. Descriptions, ingredients and directions are given on the website and on each pack; please read the pack before use. We recommend a patch test before first use. Product images are for illustration, and packaging may vary slightly between batches.

2. Prices and payment

• All prices are in Indian Rupees (₹) and are inclusive of applicable taxes. Shipping charges, if any, are shown before you pay.
• Payments are processed securely by our payment partner, Razorpay, by UPI, debit or credit card, net banking or wallet. We do not see or store your card or bank details.
• We may change prices at any time, but the price you pay is the one shown when you place your order.

3. Orders

An order is confirmed once payment is successful and you receive a confirmation from us. We may cancel an order if a product is out of stock, if there is an obvious pricing error, or if we cannot deliver to your address; in that case we refund the full amount you paid.

4. Delivery, returns and refunds

Delivery is covered by our Shipping Policy, and returns, cancellations and refunds by our Refund & Cancellation Policy.

5. Use of the website

All text, images, logos and the Velora™ name on this website belong to Velora and may not be copied or used without our written permission. You agree not to misuse the website or attempt to interfere with its working.

6. Liability

Results vary from person to person. Stop use if irritation occurs and consult a doctor if it persists. To the extent permitted by law, our liability for any order is limited to the amount paid for that order.

7. Governing law

These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts at Hooghly, West Bengal.

8. Contact and grievances