Policies

Refund & Cancellation Policy

Last updated: 9 November 2026

Cancelling an order

You can cancel your order free of charge any time before it is shipped. Call or WhatsApp us on +91 81005 47905 or email contact@veloraestheticsbiosciencelab.com with your order or payment ID. Once an order has shipped, it can no longer be cancelled, but the returns policy below still applies.

Damaged, leaking, wrong or missing items

If your order arrives damaged, leaking, incorrect or with an item missing, tell us within 48 hours of delivery and send:

• your order or payment ID;
• clear photos of the outer box, the shipping label and the product;
• an unboxing video, if you have one.

Once we have verified it, we will send a free replacement or give you a full refund, whichever you prefer.

Returns for other reasons

For hygiene and safety reasons, we cannot accept returns of skincare products that have been opened or used, or whose seal has been broken. Unopened products in their original sealed packaging can be returned within 7 days of delivery; please contact us first to arrange it. Return shipping for a change of mind is paid by the customer.

Refunds

• Approved refunds are made to the original payment method (UPI, card, net banking or wallet) through Razorpay.
• We start the refund within 2 working days of approval. Your bank usually takes 5–7 working days to show it in your account.
• If an order is cancelled before shipping, the full amount, including any shipping charge, is refunded.

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